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SHIPPING POLICY
Coolora

Last updated: 30/06/2026

1. Shipping destinations

We ship to France, the United Kingdom, the United States, and countries within the European Union.

If your country is not available at checkout, we currently do not ship there.

2. Processing time

Orders are typically processed within 1 to 3 business days, excluding weekends and public holidays.

During peak periods, promotional periods, or high-demand seasons, processing may take longer.

3. Shipping methods and delivery estimates

Available shipping methods, delivery estimates, and shipping fees are displayed at checkout.

Delivery estimates are provided for information only and are not guaranteed. Actual delivery times may vary depending on the carrier, destination, customs procedures, and other circumstances outside our control.

4. Shipping costs

Shipping costs are calculated and shown at checkout before payment.

Any available free shipping offer will be displayed on the Website or at checkout when applicable.

5. Tracking

If tracking is available, you will receive a tracking link by email once your order has been dispatched.

Please note that tracking information may take some time to update after dispatch.

6. Customs, duties, and taxes

For deliveries outside your country or region, customs duties, import taxes, and additional fees may apply.

These charges are the customer’s responsibility unless stated otherwise at checkout.

Coolora is not responsible for delays caused by customs checks, import procedures, or local delivery restrictions.

7. Incorrect address or failed delivery

Customers are responsible for providing a complete and accurate delivery address at checkout.

If a parcel is returned due to an incorrect address, incomplete address, refused delivery, or non-collection, we may charge additional shipping or handling fees as permitted by law.

If you notice an error in your shipping address, contact us as soon as possible at deezlowin2@gmail.com with your order number.

8. Lost, delayed, or damaged parcels

If your parcel is significantly delayed, lost, or arrives damaged, contact us at deezlowin2@gmail.com with your order number and any relevant photos or information.

We will assist with carrier inquiries and propose an appropriate solution according to the circumstances and applicable law.

9. Contact

For any questions about shipping, you can contact us at:

cooloracontact@proton.me